TERMS AND CONDITIONS

Hours of operation:

Although our online store is open 24 hours per day, we are also a bricks and mortar store operating 8.30am to 5pm Mon to Friday and 9am to 1pm Saturdays and so emails will be responded to as soon as possible during these times. We observe Western Australian public holidays.

The REIDS BOOTMAKERS website is owned and operated by REIDS BOOTMAKERS.

ABN:47 397 864 250

Use of this website is subject to these Terms of Use.

PRICING:

  • All product and offers may not be available at REIDS BOOTMAKERS Shop.
  • Prices, products and offers include GST (excluding purchases made from outside Australia).
  • All prices are correct at the time of online publication. Prices are subject to change without notice.
  • Online pricing may differ from prices available in REIDS BOOTMAKERS Victoria Park Shop.
  • Any online currency converter is to be used as a guide only. All orders will be charged in Australian dollars at the time of dispatch.
  • All items are promoted in good faith to be available at the time of ordering.
  • Sale items are only available at the lower price during the sale period.
  • Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable.
  • We reserve the right to correct any publishing errors.

PAYMENTS:

REIDS BOOTMAKERS accepts in store payments using Visa, MasterCard and Union pay. We currently use Pay Pal for all online transactions.

Payments and use of a third party Payment Gateway Service

Online credit card payments will be processed using a third party payment gateway service run by PayPal. Please see their website for their full terms and conditions.

RETURNS POLICY:

Returns Policy

We would like you to be 100% happy with your purchase so please choose your product carefully.  If you aren’t 100% happy, all products can be returned for an exchange or refund (minus original shipping) if the product is faulty, but not simply if you change your mind. If the product does not fit correctly or you have ordered the wrong size or colour, we are happy to exchange only. You, the customer will be responsible to pay the back and forth cost of postage on the replacement items.

To return items they MUST be Unworn (we allow for trying on for size on carpet), Unmarked, in Original Condition and Box, with Receipt of Purchase.

We do not offer a exchange or refund on shoe care items or accessories.

To return or exchange simply contact returns@reidsbootmakers.com.auor +61 08 93615301 as soon as possible and advise customer service that you would like to arrange an exchange or return.

Please note: Although we're an online store and we are open 24 hours per day, We are also a brick and mortar store and  emails will be responded to Monday to Friday between 9am and 5pm WST. We observe Western Australian public holidays. Returned shoes must be in undamaged original packaging, with original receipt, not worn or marked and within 30 days of initial purchase.

Return goods to:

Reid’s Bootmakers, Shop 2, 912 Albany Hwy, East Victoria Park, Perth, 6101, WA

When returning goods please use a reliable method of postage, as Reids Bootmakers is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our premises when returning an item for a refund or exchange. Reids reserve the right to charge a repackaging fee if the original box is damaged.

 Refunds (minus original shipping cost) will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our premises. A refund will not be processed if the goods returned do not conform to our returns policy. To return items they MUST be Unworn (we allow for trying on for size on carpet), Unmarked, in Original Condition and Box, with Receipt of Purchase.

 

Exchanges

If you intend to exchange an item for a different size, simplye-mail info@reidsbootakers.com.au as soon as possible with the size you require so we can reserve it for you.

Exchanged items will only be dispatched when the returned unworn item is received by us, in its original condition and box, with the original receipt and within 30 days of purchase. Please note you will need to pay the return postage.

Please note we do not offer any return or exchange without a receipt or proof of purchase

Reid’s Bootmakers is not required to provide you with a copy of your original receipt to facilitate an exchange or refund.

Return goods to:

Reid’s Bootmakers, Shop 2, 912 Albany Hwy, East Victoria Park, Perth, 6101. WA,

The customer is responsible for postage costs back to our store when returning an item for exchange. 

If more convenient, you may also exchange your goods at our bricks and mortar store, Reids Bootmakers for a different size or style within 30 days or get a credit note. Please note that refunds are not available in store unless an item is faulty.

 

Exchange of online purchases in store

No refunds will be given in store; however, we will allow exchanges to occur.

Returned shoes must be in undamaged original packaging, not worn or marked and within 30 days of initial purchase.
On line receipt must also be presented. 

Out of Stock Item

As Reid’s is retail brick and mortar shop as well as an on-line shop we endeavour to keep our website up to-date with stock availability.  However if you order an item and it has been brought in-store at the same time, a member of our staff will contact you within 48 hours of your order.

RETURNS / EXCHANGES:

Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.

Please choose carefully as we don’t exchange or accept returns on sale or discounted items if you change your mind or make an incorrect decision.  

Overseas Returns

No returns or Exchanges are accepted on international orders.

SHIPPING INFORMATION

REIDS BOOTMAKERS offers free shipping within Australia on all orders over $99.00 via standard Australia Post mail delivery. If you require an Express Post delivery please select this option at the check-out stage.

Orders inside Australia:

Yes we do deliver anywhere in Australia including Post office boxes. We use Australia Post for all our shipping requirements. Reid’s Bootmakers will not be held liable for the loss or damage of items delivered by Australia Post.

When you select Express Post Service we use Australia Post boxes and express satchels and so each order will have a unique tracking number used to track the item should Australia Post fail to deliver the item. Australia post estimate delivery times between 4 - 6 days in the Metro area on standard delivery and 1-3 days on Express Post Service.

Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to dispatch.

SHIPPING INTERNATIONALY:

Yes we do deliver internationally.

International orders may incur an import duty. For information, please contact your local customs office. Duty is not paid by us and is the responsibility of each individual customer.

International airmail orders are traceable to the point where they have left Australia. The delivery of these orders is subsequently reliant on overseas postal services.

Additional Identification:

Some international orders may require additional identification before being processed. The transmission of this information to Reids Bootmakers may affect estimated delivery times. Reids Bootmakers reserves the right to request additional identification prior to processing orders originating outside Australia.

Customs and International Duty:

While Australian tax (G.S.T.) is removed from all international orders please be aware that your order may be subject to local Customs duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient.

No returns or refunds are accepted on international orders.

PRIVACY POLICY:

Ordering Reids Bootmakers products online is designed to be as simple as possible, while allowing security and privacy for all your details.

Your Choice – Online or Offline Shopping

Offline: If you do not wish to place your order on the internet, we offer you the option of phoning, faxing or mailing in your order.

REIDS BOOTMAKERS
Customer Support
Shop 2, 912 Albany Hwy
East Victoria Park, 6101

Western Australia
Phone: +61 8 9361 5301
Fax: +61 8 9361 5301

 

Privacy:

REIDS BOOTMAKERS takes our customers privacy very seriously and we will only collect and use your personal information as detailed below.

REIDS BOOTMAKERS complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988.

Collecting Anonymous Information:

Collection: We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc.). This information is collated into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.

Disclosure: We may share non-personal, aggregated information with other REIDS BOOTMAKERS Divisions, our partners and product distributors for research purposes. We never identify or disclose individual customers or visitors’ information or purchases but we may disclose how many customers bought a specific item or used a specific service such as an email list.

Collecting & Using Personal Information:

We collect personal information about you:

  1. To manage and deliver orders that you make now and in the future;
  2. So we have a record of your order should you wish to return or exchange an item at a later date;
  3. To contact you with offers specific to your order;
  4. If you send us a query;
  5. If you subscribe to an email list;
  6. With your permission, to advise you of REIDS BOOTMAKERS Shop special promotions;
  7. As part of an entry to a competition or product review;
  8. To run cookies on our website (see below);
  9. As part of our customer database;
  10. For statistical and research purposes;
  11. For purposes directly related to all of the above.

Cookies: For added convenience, we employ a "cookie" system on our website. A "cookie" is a small file placed on your machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of your customer details between visits to our site. The information stored by the cookie includes the data that is provided during online registration.

Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers. Credit card information is never stored in the cookie.

Once you have logged in your account will remain open until you quit the browser. You can also simply logout.

The Personal Information we collect would be your name, your address, delivery addresses, phone number, email, your credit card details, interests/preferences,  membership details, gift messages, gift voucher details, order details (i.e. products purchased), and password for access to REIDS BOOTMAKERS Shop Online.

We do not collect personal information for any other purpose.

 

Email Subscription Lists:

Our email subscription service is an 'opt-in' system. You may unsubscribe or add additional interest categories at any stage by logging into your account.

With your permission, your details will also be used to advise you of REIDS BOOTMAKERS Shop special promotions. You may also remove your email address from our subscription service at any stage by visiting www.reidsbootmakers.com.au/unsubscribe.

Spam: We will never knowingly send you electronic messages without your consent. For more information on the 'Spam Act 2003' please visit the Australian Government's website:http://www.dbcde.gov.au/policy_and_legislation/spam

Disclosure of Personal Information:

We disclose personal information to our third party service providers who assist the REIDS BOOTMAKERS in running REIDS BOOTMAKERS Shop Online and carrying out the shopping services that the REIDS BOOTMAKERS offers.

For example, we disclose personal information such as your delivery address to a delivery service provider (i.e. a courier) as selected by you when you place your order.

These third party service providers may be located in Australia, and overseas locations. REIDS BOOTMAKERS has taken reasonable steps to ensure that your personal information is treated by the REIDS BOOTMAKERS’s third party service providers in a manner consistent with the privacy law applicable to REIDS BOOTMAKERS.

We only publish personal information with your consent (e.g. if you win a competition) and then only in part (e.g. the winner is Sue of Armadale, NSW).

We do not publish personal information for any other reason without your consent.

Under no circumstances will REIDS BOOTMAKERS Online sell or receive payment for licensing or disclosing your personal information.

Access to your personal information:

Your personal information like your name, invoice and delivery addresses, phone number, email etc. is accessible to yourself by registering with REIDS BOOTMAKERS Shop Online. By registering with REIDS BOOTMAKERS Shop Online you will need to retain a username and password.

Please update your personal information when your details change in order for our records to be up to date and complete.

You must login before you can check your order status, or view or edit your registration details and your order. Delivery information you supplied when ordering is available online for your reference in your order status history.

SECURITY:

Credit Card

Crucially, your credit card details are only transmitted in encrypted form. Unencrypted credit card information is NOT stored on our internet servers. Online credit card payments are currently processed using a third party payment service run by Pay Pal a compliant payment service to the REIDS BOOTMAKERS Shop Online that is used to securely process customer payments. If we change this third party service provider, we will notify you here.

Firewall:

Our order processing system is protected by the REIDS BOOTMAKERS network firewall. A firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorised systems and users.

Feedback and Complaints Handling Procedure:

The REIDS BOOTMAKERS Shop welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.

 

REIDS BOOTMAKERS
Customer Support
Shop 2, 912 Albany Hwy

East Victoria Park, 6101
Western Australia
Phone: +61 89 361 5301

Fax: +61 89 361 5301

info@reidsbootmakers.com.au

ABN (Australian Business Number): 47 397 864 250

Australian Law:

We comply with the Trade Practices Act 1974, state based Fair Trading Acts and Sale of Goods Acts, the Consumer Credit Code, the Electronic Transactions Act 1999 the Information Privacy Principles set out in the Commonwealth Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000 (Cth).

Dispute resolution services are available in each Australian State and Territory.

Reids Bootmakers Copyright Notice:

Reids Bootmakers Materials, including pages and online images, are protected by the Copyright Laws of Australia. All rights are reserved.

When you access Reids Bootmakers you agree that:

  • You may retrieve Reids Bootmakers materials for information only.
  • You may save a local copy or send it to your printer for your own personal use or in order to inform authorised and potential users about Reids Bootmakers materials. However, you may not make any charge for such use and any commercial exploitation is expressly prohibited.
  • You must include the copyright notice in any copy that you make.
  • You may not modify the information found in Reids Bootmakers materials without the express permission of Reids Bootmakers.
  • All logos or brands shown on this website pertaining to an item offered for sale are the property of the company portrayed and are only used here for display purpose. Reid’s Bootmakers do not own any of the copyrights pertaining to these logos or brands.

 

Changes to this Privacy and Security Policy:

REIDS BOOTMAKERS may make changes to this privacy and security policy from time to time. If we make changes, the changes will be made here, and we will notify you of the changes on the front page of the REIDS BOOTMAKERS Shop Online website.


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